Refund policy

Every button is drawn and assembled by hand after you place your order, so we don't accept change-of-mind returns. Everything below covers the rest.

If your order arrives damaged

Get in touch within 14 days of delivery with your order number and a photo, and we'll replace the button or refund it in full — your choice. You won't need to post anything back.

If we sent the wrong thing, or it never arrived

Same 14 days, same process, and the fix is on us. If tracking says delivered and the parcel isn't there, tell us anyway and we'll work it out with you.

Exchanges

If you'd like a different design, we offer exchanges for store credit within 30 days of delivery. The button should be unworn and in the condition it arrived in. Store credit doesn't expire, and you can put it toward anything in the shop.

We reserve the right to limit or decline exchanges where we see a pattern of repeat requests.

Cancellations

Because we start making your button quickly, we can only cancel before it ships. Get in touch as soon as you can — if it hasn't gone out yet, we'll cancel and refund in full.

Refund timing

Refunds go back to your original payment method and usually show up within 5–10 business days, depending on your bank.

How to reach us

Use the contact page on this site. Include your order number and the email you used at checkout, and we'll get back to you as quickly as we can.